Privacy policy

TimeCraft Watches — Privacy Policy

Effective Date: October 18, 2025

1. Introduction

TimeCraft Watches (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

This policy is issued in accordance with the Protection of Personal Information Act (POPIA) and applicable South African privacy laws.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Responsible Party

For purposes of POPIA, TimeCraft Watches is the Responsible Party determining how and why your personal information is processed.

Business Name: TimeCraft Watches
Email: tcwwatches@gmail.com
Phone: 066 252 6690
Address: 1 Gerrit Street, Ferndale, Randburg, South Africa

3. Personal Information We Collect

We collect personal information necessary to operate our online store and fulfil customer orders.

Information You Provide Directly

We may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history

  • Communications with us (emails, WhatsApp messages, support queries)

We do not store your full card details. Payments are processed securely through third-party payment processors.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Cookies and usage data

4. Purpose of Processing

We process personal information only for legitimate business purposes, including:

  • Processing and delivering orders

  • Payment processing and fraud prevention

  • Customer support and communication

  • Delivery coordination with couriers

  • Record keeping and accounting

  • Legal compliance

  • Improving our website and services

We will only send marketing communications where you have consented or where permitted by law. You may opt out at any time.

5. Legal Basis for Processing

We process personal information because it is necessary for:

  • Performance of a sales contract (fulfilling your order)

  • Compliance with legal obligations

  • Our legitimate business interests (fraud prevention, service improvement)

  • Your consent (for marketing communications)

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information only where necessary with:

  • Payment processors

  • Courier and delivery companies

  • IT and hosting providers (including Shopify)

  • Accountants or auditors

  • Law enforcement where legally required

All service providers are required to protect your information and use it only for the intended purpose.

7. International Transfers

Some service providers (such as Shopify or payment processors) may store or process data outside South Africa. By using our services, you consent to such transfers where necessary for order fulfilment.

8. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember cart contents

  • Analyse website traffic

  • Improve user experience

You may disable cookies in your browser settings, but some website features may not function correctly.

9. Data Retention

We retain personal information only as long as necessary:

  • Order and transaction records: retained for accounting and tax law requirements (typically 5 years)

  • Customer communications: retained for support and dispute resolution

  • Marketing data: retained until you unsubscribe

When information is no longer required, it is securely deleted or anonymised.

10. Security

We implement reasonable technical and organisational safeguards to protect your personal information.

These include:

  • Secure hosting

  • SSL encryption

  • Restricted access to data

  • Payment processing through secure third-party providers

No internet transmission is completely secure, but we take appropriate steps to minimise risk.

11. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where legally permissible

  • Object to processing

  • Withdraw consent to marketing

  • Lodge a complaint with the Information Regulator

To exercise your rights, contact us at the details below.

12. Complaints

If you believe your personal information has been processed unlawfully, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

We encourage you to contact us first so we can attempt to resolve the issue.

13. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Details

TimeCraft Watches
1 Gerrit Street, Ferndale, Randburg, South Africa
Email: tcwwatches@gmail.com
Phone: 066 252 6690